High quality, dependable voice telephony
With the majority of business still conducted over the telephone, corporates need to ensure this vital service is always available to users. Furthermore, affordability and the quality of call connections are key to running an efficient operation.
As a specialist telecommunications provider with over 35,000 users on its network, 8el has built a reputation for delivering superior quality voice solutions:
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99.99% network availability |
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High quality interconnects to other tier-one carriers |
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Proactive, first class support backed by a Service Level Agreement |
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Professionally engineered, resilient customer networks |
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Real time billing |
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Single point of contact for all sites and services |
Direct & indirect services
As a tier-one voice carrier, 8el offers both direct and indirect access to their core network. 8el’s voice services provide reliable connectivity to the PSTN and the international backbones for the delivery of fax, ISDN data and telephone calls.
Single point of contact
8el's proactive approach enables the swift identification, ownership and resolution of network issues. 8el's support team and core monitoring systems provide a valuable single point of contact regardless of the number of services or sites.
Intelligent routing
8el's customer site equipment (branded as freeport), provides a 24/7 virtual engineering function enabling the 8el support team to proactively advise customers of network issues. This differentiates 8el's offering from the traditional leased cost routing (LCR) services as services are delivered as a truly managed package. Network monitoring tools (working with the freeport intelligence) also enable the support team to advise customers of power outages, hardware failures or 'user errors' and are able to organise the re-routing of inbound traffic to an alternative location on request, where appropriate.
Web billing
Solutions provided by 8el utilise a sophisticated web-billing platform that includes a flexible, user-friendly interface with detailed reporting on voice traffic. Customers can quickly and securely access specific information they need from any web browser, up to the hour, 24/7. Customers are able to view call activity and charges by specific cost centres, account codes or individual extensions. Other services such as premium rate barring are also available.
Home and remote workers
8el designs solutions to meet the communication needs of today's corporate workforce. Increasingly, this encompasses the provision of services for growing communities of home workers. 8el has overcome the traditional challenges of security, control and costs created by remote working and offers a range of remote access services.
Increased Resilience - inbound and outbound
8el's network solutions add to, rather than replace existing lines. This approach means 8el delivers an inherently resilient service, providing alternative routes as required to ensure the successful delivery of voice traffic, regardless of any third party outages.
Convergence
In addition to direct voice services, the majority of customers opt to use 8el's converged voice and data platform to benefit from reduced total cost of ownership. Using this convergence capability, Internet and or WAN services can be deployed, providing real-time data networks.
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