By extending 8el’s core network into customer sites and installing sophisticated customer premises equipment, it is able to guarantee performance and back it up with a valuable Service Level Agreement (SLA).

Different from other suppliers the 8el SLA has been written to cover events rather than performance averages. This encourages continuous support focus and communication between 8el and its customers.

The SLA covers voice availability, connection assurances and data network performance. These generic fault types are categorised into classes and are recorded in 8el’s Customer Relationship Management platform. This data capture is then available to customers in a monthly report.