freeport exchange is a flexible service which works as a complimentary addition to customers’ systems, rather than as a replacement. It was developed to provide solutions for common issues that frequent the Telecoms and Datacoms Industries.

These issues follow, together with the 8el solutions:

Billing ~ the 8el solution

Call data records are collected and processed on an hourly basis by 8el's innovative billing system.

Information is directly linked to the 8el billing portal, enabling customers to view up-to-date information. Thus, customers can generate their own reports, view historical invoices and monitor their call spend at any given time.

Call Quality ~ the 8el solution

8el offers a quality guarantee. If a customer experiences a quality issue on a call, we will re-route future calls to that number via an alternative carrier. This ensures excellent call quality is maintained while we investigate the query.

Network Congestion ~ the 8el solution

In the event of a carrier outage either in the UK or overseas, customers’ voice calls are automatically re-routed to the next available route to ensure seamless call completions.

Network Visibility ~ the 8el solution

Once the freeport exchange has been fitted into the customer premises, customers become part of the 8el network. As a result we can manage all customer equipment interfaces from our Network Management Centre, 24 hours a day, 365 days a year.