8el - leading voice and data solutions

CallWatch Interactive, is an advanced billing analysis tool that empowers telecoms managers to make faster, better informed decisions regarding their voice networks. As part of 8el’s advanced voice solution, CallWatch Interactive easily identifies potential cost savings and efficiencies to your business.

To deliver the required level of power and functionality that allows CallWatch Interactive users to easily explore multi-dimensional call data via user friendly graphical reporting, 8el partnered with ProClarity* a recognised innovator of business intelligence technology. Try 8el's CallWatch Interactive demo.

Available on-line 24/7, CallWatch Interactive enables users to access a range of predetermined reports or create bespoke reports (using CallWatch Interactive Professional service), to get the information they require without having to sift through huge quantities of data. For a modest monthly fee, customers gain access to CallWatch Interactive via an intuitive, user friendly front end, accessed through a secure web page at www.8el.com. Using the ProClarity powered front end, customers are able to extract detailed data on their voice activity from 8el’s multi-dimensional SQL billing database.

The CallWatch Interactive software delivers a depth of information previously unavailable, enabling users to ‘drilldown’ into details such as individual extensions and numbers dialled. The platform is easy to use and can interrogate the data in numerous ways, showing a general overview, trend summaries, or the details of individual calls. The reports can then be exported, sorted, filtered or printed as required.

Uses include the ability to identify call trends, judge the success of promotional campaigns or identify areas that require more detailed investigation. Customers can view detailed call analysis of telephone lines, mobile phone usage or costly private and out-of-hours calls with graphical representations of key call trends.