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Field Engineer
| Reporting to: Operations Manager |
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| Location: South of England |
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| Remuneration: Competitive |
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Apply now |
Responsibilities include:
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Liaise with the operations team in preparation for installations and maintenance duties on customer sites |
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Localise and resolve customer faults |
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Install company equipment on customer sites |
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Ensure you take necessary equipment to customer site and or ensure equipment is delivered to customer site prior to installation date |
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Work as part of a 24 hour 2nd line callout rota (likely to be on call 1 week in every 5 covering the UK) |
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Work within the technical team as required |
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May be required to install Cat 5 cabling to the 8el offices & PoP’s |
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Submit test and site survey results within set times |
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Attend team meeting once a month |
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Submit monthly reports and expenses |
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Carry out duties in line with set key performance indicators (KPI’s) |
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Be available and contactable at all times during rota or normal working hours |
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Carry out customer site surveys |
Competencies:
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The ideal candidate should be proactive, self-motivated, flexible & assertive |
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Happy to work in a team and alone |
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Work against set deadlines/KPIs (Key Performance Indicators) |
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Good organiser |
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Have the confidence to communicate with people at senior level |
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Is customer focused to level, whereby our customers are happy with the product and service delivered |
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Must be able to research and reference technical issues as needed |
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Must be self motivated to study and progress technical knowledge as part of a Personal Development Plan (PDP) |
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Be able to keep in-depth technical diaries and create reports |
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Knowledge and understanding of other companies & departments who are important handoff points within the provisioning or faulting processes |
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Experience of working within a pressurized and changing environment |
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Rapport building and confidence in liaising with all levels of employees throughout the company |
Technical Skills:
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Have a good knowledge of PABX’s, |
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Have a good knowledge of ISDN 30, provision and maintenance of E1 circuits |
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Knowledge of analogue diallers |
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Knowledge of the following technologies would be an advantage: SDH, ATM, ADSL, SDSL, VoIP, LAN/WAN and Cisco products |
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CCNA or equivalent qualification would be desirable |
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Customer facing experience and skills are essential |
Package
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Competitive salary |
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Company share pool will apply |
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25 days paid holiday per annum (pro rata) |
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Car allowance (£450 per month) |
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£200 per week when on 2nd line call rota |
Hours
To apply for this position please email your CV to [email protected]
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