Field Engineer
| Reporting to: Operations Manager | |||
| Location: South of England | |||
| Remuneration: Competitive | |
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Responsibilities include:
| • | Liaise with the operations team in preparation for installations and maintenance duties on customer sites |
| • | Localise and resolve customer faults |
| • | Install company equipment on customer sites |
| • | Ensure you take necessary equipment to customer site and or ensure equipment is delivered to customer site prior to installation date |
| • | Work as part of a 24 hour 2nd line callout rota (likely to be on call 1 week in every 5 covering the UK) |
| • | Work within the technical team as required |
| • | May be required to install Cat 5 cabling to the 8el offices & PoP’s |
| • | Submit test and site survey results within set times |
| • | Attend team meeting once a month |
| • | Submit monthly reports and expenses |
| • | Carry out duties in line with set key performance indicators (KPI’s) |
| • | Be available and contactable at all times during rota or normal working hours |
| • | Carry out customer site surveys |
Competencies:
| • | The ideal candidate should be proactive, self-motivated, flexible & assertive |
| • | Happy to work in a team and alone |
| • | Work against set deadlines/KPIs (Key Performance Indicators) |
| • | Good organiser |
| • | Have the confidence to communicate with people at senior level |
| • | Is customer focused to level, whereby our customers are happy with the product and service delivered |
| • | Must be able to research and reference technical issues as needed |
| • | Must be self motivated to study and progress technical knowledge as part of a Personal Development Plan (PDP) |
| • | Be able to keep in-depth technical diaries and create reports |
| • | Knowledge and understanding of other companies & departments who are important handoff points within the provisioning or faulting processes |
| • | Experience of working within a pressurized and changing environment |
| • | Rapport building and confidence in liaising with all levels of employees throughout the company |
Technical Skills:
| • | Have a good knowledge of PABX’s, |
| • | Have a good knowledge of ISDN 30, provision and maintenance of E1 circuits |
| • | Knowledge of analogue diallers |
| • | Knowledge of the following technologies would be an advantage: SDH, ATM, ADSL, SDSL, VoIP, LAN/WAN and Cisco products |
| • | CCNA or equivalent qualification would be desirable |
| • | Customer facing experience and skills are essential |
Package
| • | Competitive salary |
| • | Company share pool will apply |
| • | 25 days paid holiday per annum (pro rata) |
| • | Car allowance (£450 per month) |
| • | £200 per week when on 2nd line call rota |
Hours
| • | 39 Hours per week |
To apply for this position please email your CV to [email protected]
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