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Tel: 0845 33 000 93

Service that's guaranteed

Since its foundation, 8el has recognised the importance of providing a consitent, high quality service. By extending its core network into customer sites and installing 'inteligent' customer premises equipment, 8el is able to guarantee performance and deliver peace of mind through a comprehensive Service Level Agreement (SLA).

In contract to other suppliers 8el's SLA has been written to cover events rather than performance averages. This encourages continuous support focus and communication between 8el and its customers.

The SLA covers voice availability, connection assurances and data network performance. These generic fault types are categorised into classes and are recorded in 8el’s Customer Relationship Management platform. Information that is then provided to customers in a monthly report.

To discuss your communications needs, please call 0845 33 000 93. Alternatively, send an email to [email protected]