Central to 8el’s customer experience is its first class support. The 8el customer services team provide proactive, personal assistance to complement its portfolio of voice and data services.

Customer facilities include:

• Comprehensive Customer Support Desk
• 24/7/365 Technical Support
• Network Management
• Individual Account Management
• Comprehensive Service Level Agreement

Telephony Usage

8el provides 24/7 on-line access to billing data and analysis tools. Updates are automated and provide administrators up to the hour call cost centre analysis.

Data Usage

Customers are able to access network performance statistics via the on-line customer portal at www.8el.net. This tool provides a range of performance statistics, historical ‘ping’ response times, service availability figures and bandwidth usage analysis. A demo of this service can be viewed at www.8el.net/demo

Customer Support Contact Details:

Telephone:0845 33 000 97

Email:[email protected]