IVR (Interactive Voice Response) Systems

8el's IVR platform is ideal for companies who want to control incoming calls.

The service can be used to fully automate call handling, or work in parallel with live answering. The services can act as a filtering agent, handling frequently asked questions automatically, or be used to pass other calls through to the relevant staff.

Benefits of using 8el's IVR Services:

w Reduces number of unanswered calls
w Reduces call waiting times for customers and prospects
w Assists with call routing and prioritising
w Handles peak periods efficiently
w Increases customer service levels

Why 8el's IVR Solutions?

8el's IVR solutions are flexible, easy to use and are inexpensive to maintain.

w No capital outlay
w Works in parallel with other 8el solutions
w Scripts can be easily modified or added
w Calls can be assigned to a specific DDI number or to a group of numbers
w Call routes can be configured by time of day. Eg - out of hours call handling

Bespoke IVR applications can be developed upon request.