Call Delivery

8el provides digital call delivery and ISDN30 (Integrated Services Digital Network) services to businesses throughout the UK.

By providing dedicated connections, all voice and data traffic travelling via the 8el network remains crystal clear.

We offer a first class and resilient service by installing our unique freeport exchange (intelligent customer equipment) on each customer site.

The freeport platform has many features:

Diversity of supply

Currently, the majority of UK businesses have one supplier of ISDN30 channels on each site. By installing 8el's freeport platform, 8el customers benefit from two sets of ISDN30 providing increased on-site resilience.

Seamless set-up

The freeport exchange uses an automatic path finding facility to ensure that calls are connected when you dial, without any user intervention. The freeport's triple call routing functionality guarantees call completion every time by using the three standard available routes. These are as follows:

1. 8el route - the private 8el network connection
2. Over-flow route - via the ISDN lines, with the 8el 1xxx code prefix
3. Back up route - via previous carrier, utilising existing ISDN lines

8el customers are assured of first time call connection, every time a user dials.

Quality assurance

The freeport exchange based on each customer site gives 8el access to detailed routing information on every call made (other than internal calls). If a caller experiences quality issues with an International call, we can route the individual call to a different carrier whilst endeavouring to provide a 'next call' fault resolution service.

Flexibility

The freeport exchange can work as a unique solution for communication requirements or work in parallel with existing infrastructure. Therefore, it is not necessary to replace existing infrastructures in order to benefit from 8el's network solutions.


Additional benefits are:

No capital outlay

8el customers are automatically provided with a freeport exchange as part of our solution, at no cost.

Reduced costs

8el customers benefit from cross-subsidised communications, through our converged voice and data services.

24 hour network monitoring

Once the freeport exchange has been installed into the customer premises, customers become part of the 8el network. As a result, we monitor and manage all of our customer equipment from our Network Management Centre in Reading, 24 hours a day, 365 days a year.

Efficient billing & on-line billing facilities

Call data records are collected and processed on an hourly basis by 8el's innovative billing system. All information is directly linked back to our fully secured billing portal on www.8el.com/billing

The 8el billing portal can be accessed by customers to view up-to-date account information, generate reports, view historical invoices and monitor call spend.