Customer Focused Culture

8el invests time and effort and resource to ensure the right customer experience is delivered. Its proactive approach enables the swift identification, ownership and resolution of network issues.

Single Point of Contact

Through 8el’s support team and core monitoring systems, 8el provides a valuable single point of contact regardless of the number of services or sites.

The Right Solution

8el solutions improve the availability of end user services by adding to rather than replacing existing infrastructure. By extending 8el’s core network into customer sites, customers benefit from expandable, private and uncontended bandwidth for voice, data and video services.

Quality of Support

8el has a strong track record in providing customers with improved levels of service. These are guaranteed by a stringent SLA. In a recent survey, 89% of customers said they experienced improvement in Quality of Service since implementing 8el’s services.

Reduced Total Cost of Ownership

In addition to network rentals, running traditional communication services have additional administrative, support and potential downtime costs that businesses must absorb. 8el has a proven track record in minimising these costs by providing customer tools, proactive support and resilient solutions.