Experienced in managing over 800 network installations
Project Management is a key part of 8el's customer interaction. Rolling out a network can be a complex and stressful process. 8el takes the aggravation away from customers by appointing a dedicated project manager to oversee the process through to delivery. 8el's accredited project managers have the expertise and knowledge to ensure the installation process proceeds as simply and efficiently as possible.
The 8el project management team has had experience in successfully implementing its solutions into hundreds of customer sites and has a strong track record in meeting and exceeding expectations.
Roll out options:
Phased installation
8el can employ a phased approach to the implementation of services. This allows 8el to achieve better control of projects and guarantee customer deadlines for each phase are met.
Full cutover
For a smooth transition of service, 8el recommend the installation of the service in parallel with the existing network. This enables customers to receive a dynamic experience of the new network that can be tried and assessed before going live. Once the 8el solution has been fully tested, it is switched over from the incumbent provider to the 8el network on the agreed cutover date.
Each customer is allocated a project manager providing an accessible, single point of contact. The project manager will ensure that the customer has complete visibility throughout the installation period from the initial meeting through to completion and handover to the 8el customer services team.
During project initiation, the project management team produce a scope of work document to describe the parameters and respective responsibilities of all stakeholders and interested parties. A project plan is also produced to explain the relevant timelines and sequence of events key to the success of projects. This then forms the basis of a regular review and update process to track the status of installations.
In order to plan the project 8el will carry out a site survey at every site. At this point the project will be assigned a primary and secondary engineer giving project support, continuity and cover for the lifecycle of the project. To ensure that correct, up to date information is available to all members of the 8el team, a leading CRM platform is used to manage workflow.
About Us
Why 8el