Building long-term customer partnerships
The role of 8el’s Account Management team is to ensure that customers fully benefit from 8el’s services, experience and expertise. Its success to date has helped build long-term business partnerships with corporate clients throughout the UK.
The account management team:
- Deliver continuous, proactive advice and assistance
- Acts as a single contact point for customer enquiries
- Responds quickly to customer needs
- Keeps customers up to date with the latest beneficial products and services
An important part of 8el’s customer management process involves regular account reviews to discuss the existing solution and to ensure any future communications needs are catered for.
The Account Management team use a secure Remedy based CRM platform to hold details of the account. Customer details and requests are logged and tracked in Remedy from initial contact through project implementation to completion phase.
This ensures that all parties within 8el have the necessary information to hand when dealing with the customer.
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Why 8el