Customer Excellence

Excellence through attentive, first class service

At 8el we are passionate about service excellence. This is an absolute necessity to ensure our clients receive and maintain a tangible return on capital investments throughout all phases of the solution lifecycle.

All of our consultants are targeted to achieve excellence as one of the deliverables in 8el's first class implementation and support services.

Faced with the challenges of minimising costs and improving time-to-market, our clients are looking for cost-effective implementation of telecommunications solutions to maximise their competitive edge in today's challenging market place.

Whilst a client's IT resources need to focus on the running of their business, they may experience increasing strain on resource availability and a lack of immediate skills and expertise for complex solution configuration and on-going management. The 8el customer service team provides proactive, professional, technical consultants to complement the implementation and in-life management & support of its portfolio of voice and data solutions, to assist our clients in the achievement of:

• Deploying and using new applications and services with confidence
• Meeting deployment schedules and budgets
• Leveraging new technologies
• Addressing lack of skilled resources
• Evolving to support business growth

Results

The measurable benefit of service engagement with 8el's operations consultants delivers on:

• Reduced operational costs by eliminating the need to recruit, train, and retain skilled engineering personnel.
• Improve time to revenue by reducing time to build and deploy solutions, by leveraging 8el's investment in processes, tools and skilled resources.
• Reduce deployment risk with a dedicated 8el team with direct accountability for engineering activities.
• Maximise return on capital investment by ensuring solutions are designed, planned, deployed on time and maintained to maximise performance during their lifetime.

8el's services ensure our clients meet their business objectives of maximising return on capital investments and accelerating time-to-market while improving network performance, minimising deployment risk and driving incremental revenue through new and existing networks.