Account Management

Building long-term customer partnerships

The role of 8el’s account management team is to ensure that customers fully benefit from 8el’s services, experience and expertise. Its success to date has helped build long-term business partnerships with major corporate clients throughout the UK.

The account management team provide our customers with:

• Continuous, proactive advice and guidance on achieving business requirements
• Acts as a single contact point for customer enquiries
• Quick response to establish budgetary and final solution value
• Regular technology and solution updates that may be beneficial to greater client efficiency and cost saving

An important part of 8el’s account management process involves regular account reviews to discuss the existing solution and to ensure any future business requirements are addressed to maximise business benefit.

The account management team use a secure web-based CRM platform that holds all client details, making them readily accessible to answer client enquiries. All aspects of customer communication are logged and tracked throughout the service lifecycle from first contact, into contractual agreement, project implementation and finally into in-life support management. This ensures that all parties within 8el have the necessary client information to hand when dealing and resolving urgent customer enquiries.