Softphone
iPath - making IP telephony simple
In an IT centric world, we are increasingly used to controlling our work activities via a computer screen. The introduction of the iPath softphone from 8el takes it that one stage further.
The iPath softphone enables users to access a whole host of phone services via an easy-to-use ‘pop up’ user interface. In essence, the user can control a traditional looking, physical IP handset by ‘pairing’ with the iPath. Once ‘paired’ with an IP phone handset via a simple user login, the user friendly iPath software allows users to control their handset to dial, activate call features and answer calls.
The benefits of iPath softphone include:
Easy to use – the small interface is highly intuitive and requires minimal training. Logging in and using the softphone is simple.
Click to dial - By integrating with Outlook and selected CRM applications, users can simply ‘click to dial’ from a contact list.
Mobility - the iPath. All a user needs is an Internet or broadband connection to provide the user with the PBX functionality and the user's office CLI presentation wherever the user is located
iPath softphone features:
| Feature | Description |
| Click to Dial | Ability to call someone by clicking on the Outlook contact details on your PC or a range of other applications, pre configured using the macro button |
| Client upgrades | When features are added to the IP Centrex platform an upgraded version of the iPath is sent out to the end users via a centralised MSI install file |
| Pairing | Allows the soft client to operate an IP phone providing support for a hot desk environment. |
| Disabled features | This feature automatically ‘greys out’ icons on the soft client that have been disabled within the CAP - class of service |
| Display panel | Make calls, answers calls, disconnect or reject call, displays call duration, displays user and extension, pairing button, stop or start recordings |
| Audio panel | Microphone and volume control |
| Plus feature panel | Conferencing button, Voice mail, Call history, contact - address book, Instant Messaging |
| IPath PABX | Redial, Transfer - forward calls, hold call, active call group management |
| Number pad | Allows users to dial numbers from a pull out number pad on the display panel |
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