Presence
Presence is the latest feature upgrade to the 8el CallPort Operator Console. Presence is a useful feature for Operator Console users to improve the process of transferring calls, making it quicker and far more intuitive.
What is Presence?
The Operator Console gives CallPort users a wide range of call handling management facilities, activated via a simple Windows based user interface, complete with user friendly ‘drag and drop’ tools. Presence offers the console user the ability to see the status of all of the employees at a glance; enabling them to handle incoming calls more quickly and effectively.
Presence assigns all the users in the console’s corporate directory with a status (see table below) and allows the operator to view this status before transferring a call. This enables the operator to more efficiently deal with enquiries - meaning they can field multiple calls at greater speed ie. If a user is logged off or on the phone, the operator will be alerted and can take a message before they attempt to transfer calls to them.
The Presence feature of the CallPort Operator Console offers a greater range of status information, making it more comprehensive and enabling increased productivity compared to alternative IP Centrex offerings on the market.
| Status | Icon | Description |
| Logged off |  | The user is logged off and therefore unavailable |
| Available |  | The user is logged into their phone and can receive calls |
| Available on ipath |  | The user is logged onto iPath, and iPath is not paired with a phone (calls for the user will go to the iPath software as opposed to the phone) |
| Ringing |  | The user is logged on and his or her phone is ringing |
| Making call |  | The user is logged on and in the process of making an outbound call |
| On the phone |  | The user is logged on and is currently on a call |
| Status unavailable |  | The switchboard cannot receive presence status for this user |
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