Listen In
CallPort's flexible Listen In service
The advent of IP technology has introduced a range of new telephony features and functionality for businesses of all sizes. As part of the CallPort VoIP solution, 8el offers a Listen In feature, allowing users to listen in and monitor calls locally or remotely via a PSTN number for training purposes and to maintain security and compliance.
Listen In enables managers and trainers to listen-in on calls, which is highly useful in scenarios such as police observation and training. Clients already using 8el’s Listen In feature include legal firms, market research and call centres. However, this feature is useful for any company needing to monitor calls, whether on a regular or ad hoc basis.
Intuitive, easy to use functionality
The Listen In feature is intuitive and is set up and controlled via the CallPort Administration Portal (CAP). The CAP enables Listen In groups to be created comprising of a selected number of extensions (for instance a telemarketing or customer services team). Once a group has been defined, a user simply needs to dial in, select the extension they wish to monitor and enter an access code. They are then able to listen in on calls without the extension being made aware.
Listen In is geographically independent and can be activated regardless of physical location. For example, a call centre home-worker can choose to monitor conversations with customers, or a call centre trainer can choose to remotely listen-in on a home-worker's calls.
About Us
Services