CallPort Administration Portal
The CallPort platform offers a large amount of flexibility to ensure user functionality and configuration can be managed by the IT team in a user friendly and easy to administer format. The CallPort Administration Portal (CAP) is 8el’s secure, web based platform used to add and modify users within the CallPort platform.
The CAP is used to edit and control the settings for organisations, groups and individual users applied by the 8el Network. The administrator can set up users, allocate telephony and extension numbers, plus monitor usage whether it be data transfer or inbound calls passing through the network. This is all achieved through a centralised, secure portal, allowing the management of all sites.
Typical tasks which can be simply and efficiently handled by use of the CAP are:
- Creating users and organising them into user groups
- Managing call groups and selecting the way in which calls are answered
- Assigning telephone numbers and extensions
- Configuring call-forwarding options for call groups and individual users
- Editing voicemail boxes for users and call groups
By controlling the IP phones via the CAP, the administrator can make Moves, Adds and Changes (MAC’s) via a web portal ,safe in the knowledge that a single configuration change on one platform will invoke changes across the entire organisation. The CallPort family of services enables administrators to pick and mix features and facilities to deliver the tools needed in a traditional PABX environment.
CAP features:
| Feature | Description |
| Class of Service (CoS) | Users or groups can be allocated different Classes of Service. The CoS defines which features are available to a user, such as Call Recording, Voice Mail etc. |
| Call Line Identity | Caller line identity can be configured on a per user basis. Options include, withhold CLI, present the organisations main number or present the users DDI. |
| Incoming Call Identification | Calls being received by a hunt group can be configured to display the hunt group extension number as well as the CLI of the incoming call. |
| Bulk loading | User information can be uploaded to the CAP using a CSV format. Information includes user name, extension and other key data. |
| MAC Level Security | All IP Phones connecting to the 8el IP Centrex platform must have their unique MAC address registered within the CAP before they can be used on the platform |
| Call Forwarding | Forward incoming calls to another internal DDi, external line or voice mail. Rules can be set to forward immediately, if line is busy, after a number of seconds and by time of day. Unlimited number of rules can be set up per user to treat different scenarios and/or run different services. |
| Organisational hierarchy | As organisations are created, users can be separated into groups and sub groups to enable easy management and assignment into hunt groups. |
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