VoIP Call Recording solution
Communication networks have evolved rapidly both in speed and functionality over the past decade with voice calls, SMS, e-mails and faxes all commonly used, with video-conferencing increasing in popularity. With the increased level of instantaneous communication there is a greater emphasis on the need for the recording of transactions.
The CallPort Call Recording service can automatically or manually, on demand record, store and enable the retrieval of telephony interactions. Months of calls and conferences can be organised and managed through a combination of database driven folder structures and windows media audio (.wma) files. This feature enables users to overcome many of the previous limitations of ISDN call recording, by making call recording simple to activate and manage, regardless of physical location, including working from home or on a diverted call.
Flexible recording options
The platform can provide real time management and monitoring of calls to be used as a method of improving customer experience through capturing best practice that can be used in training.
Post recording, media files appear in an 'inbox style' environment where calls can be deleted, streamed or emailed to a user group or individual. Recordings can also be labelled, rated and comment notes added, for future review and sending. During the storage process, users are able to store interactions at varying levels of quality depending on the nature of the call.
Recordings can be activated based on the origin, destination or on demand in a conference or individual extension environment. Recordings can also be activated automatically by time of day or day of the week or extension in the NGN environment. Manual activation can be driven via the 8el web portal in a conference, via the 8el soft client or via the telephone keypad.
Search and retrieval
The recording platform has a flexible search engine to enable the rapid retrieval of archived recordings. Searches can be filtered through use of numerous variables:
- Date
- Comment
- Number dialled from
- Number dialled to
- The call rating
- Recording type (new, reviewed or even deleted)
Call Recording features
| Feature | Description |
| Call Recording | Users have the ability to start and stop the recording of calls upon demand. This facility can be enabled or disabled by the company administrator. Recordings can be scored, commented and stored centrally for retrieval as required. Can also be set to record all calls |
| Files | WMA files |
| Charging | Via rate sheet |
| Capacity | £50 per Gig per month (Voice mail and Recordings) |
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ServicesRelated News
- 8el launch 'on demand' call recording
- 8el launches CallPort VoIP for business
- 8el delivers NGN call recording functionality