VoIP for business
8el's CallPort is an established, corporate grade VoIP solution that enables customers to turn proven technology advances into business benefits. The initial industry shift towards packet based IP networks has been based on the potential costs savings companies can make through consolidating voice, data and media traffic onto a single, robust platform.
However, more recently the focus has grown to include the huge impact on user productivity. 8el's CallPort VoIP for business service redefines how IT directors can run their IT infrastructures; delivering a flexible, feature rich solution.
VoIP platform features:
iPath Softphone and IP phone
Each VoIP user is assigned an IP phone handset and 8el's intuitive and easy to adopt softclient, iPath. The softclient resides on the user's PC and can be used on its own, with a headset, or it can be ‘paired’ with the IP phone to provide information on the screen relating to the call. 8el work in partnership with snom to offer a range of IP phone models to suit all requirements.
VoIP users can access their own soft phone from any PC (providing it is installed) by means of a unique code allocated to each user. Through the use of the .msi file format, administrators are able to easily roll out all software upgrades across the organisation, with all of the upgrade and maintenance expenses included in the solution cost.
Operator Console
The Operator Console is a key component of the CallPort VoIP platform giving the user basic and advanced call handling through a Windows based user interface; with centralised call answering, conferencing facilities and remote usage available to cover sickness, holidays or disaster recovery scenarios.
CallPort Administration Portal
Administration of users and features is controlled via the Central Administration Portal (CAP). The CAP controls the level of facility allocation, known as Class of Service, allocated to user profiles and thus the features and functionality available. This ranges from an extension limited to internal calls through to a user with access options that include call recording, conferencing and the ability to opt out of hunt groups.
VoIP call features:
Call Conferencing
The CallPort conferencing service is a versatile audio conferencing application for both VoIP and traditional telephony networks. It provides a complete, cost-effective solution for managed and impromptu conferencing.
Call Recording and Listen In
A flexible Call Recording and monitoring platform which can be tailored to suit business requirements; whether it is for training purposes in a call centre or legal grounds at a solicitor's firm.
The Call Recording platform can automatically or manually record, store and enable the retrieval of telephony interactions, providing real time management and monitoring of calls as a method of best practice and tool for training.
The Listen In facility offers the ability to listen into calls from any extension on your phone, on demand for training or monitoring purposes.
Pull to Ground
The Pull to Ground functionality allows calls to be conveniently diverted back to a desk phone or transferred to a particular extension from a mobile mid call, with little or no disruption to the call.
Users can transfer incoming calls to a reception and on to any other user. This means that callers do not have to hang up and re-dial in order to reach a fixed line number. This inevitably increases user efficiency and results in lower call costs.
Active Directory
By linking to a corporate directory structure, the CallPort VoIP solution maintains up to date information such as extension numbers for handsets and offers instant access to multiple numbers. Up to 5000 users can be stored and divided into several sub menus.
Presence
Presence is a useful feature for Operator Console users to improve the process of handling calls, making it quicker and far more intuitive. Presence assigns all the users in a companies corporate directory with a status (ie. available, on the phone, logged off) and allows the switchboard operator to view this status before attempting to transfer a call.
If you would like to learn more about 8el's VoIP fpr business solutions, please contact our sales team on 0118 338 3062 or info@8el.com.
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