IP Centrex service for corporates
8el's CallPort IP Centrex solution provides for divisions and departments within an organisation, offering a flexible range of user types dependant on the customer requirement. The IT decision maker has the ability to configure users, allowing different levels of functionality controlled by class of service.
At the organisation root there is an administrator login. The administrator is responsible for all the configuration of extension numbers, user security codes and feature allocation.
Class of Service for users
The administrator of users and facilities is controlled via the Central Administration Portal (CAP). The CAP controls the level of facility allocation, known as Class of Service, allocated to user profiles and thus the features and facilities available. This ranges from an extension limited to internal calls through to a user with access option that include call recording, conferencing and the ability to opt out of hunt groups.
Resource allocation
The administrator has the ability to create user profiles, allocate extension numbers, link DDI's and tie users or groups to Non Geographic Numbers. The administrator also has the option to create call groups and through the CAP can cascade an inbound call through multiple groups or overflows where required. The one key feature of the CAP is the ability to graphically review call flows via a reporting screen, this ability to visualise call logic can be used to efficienctly create complex routing programmes and avoid looping. In addition to this visualising tool, any number going into a call flow process can be limited to a specified number of seconds to avoid creatual loops. At the end of the time out calls can be forced into a voice mail, back to the operator or potentially diverted to an alternative service such as an ACD (Automatic Call Distribution) group.
6 different user types are available with the IP Centrex solution:
- Administrator
- Operator
- Desk user
- Roaming user
- ACD agent
- ACD manager
8el’s Softclient tool
The 8el softclient is intuitive and easy to adopt. Through the use of the .msi file format, administrators are able to easily roll out all software upgrades across the organisation, with all of the upgrade and maintenance expenses included in the solution cost.
The MSI format integrates with a running Windows service, helping administrators deploy applications via Active Directory and Group Policy.
Additionally, this power provides the ability to deploy packages, but not require users to hold administrative credentials on the client machines. This helps maintain security at every turn: users don't need administrative rights to install applications and avoid potential damage.
The softclient resides on the user's PC providing the user with details of a call in progress and, depending on the enabled features, any other information e.g. call history and contact list.
If launched, the softclient can control the IP handset (linked to the profile). The user interface has several panels enabling the user to access various features which can be enabled or disabled depending on the user's profile and preferences.
The softclient (see Figure 1 left) consists of the main panel which displays caller information, status, call time and other information plus it displays the current status of the user (active, on the phone, busy etc) The main panel is supplemented by the iPathplus panel which displays additional functionality and the IPABX panel.
The softclient can be used on its own, with a headset that uses the PC's existing sound card, or can be paired with an IP phone to provide information on the screen relating to the call. Users can access their own soft phone from any PC (providing it is installed) by means of a unique code allocated to each user.
There are different service options available for using other services ranging from a stand alone headset to a soft client (with a PC headset) to a paired phone.
To discuss implementing an NGN solution, please call 0118 338 3000. Alternatively, send an email to sales@8el.com
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