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VoIP 'helps companies cut down on telephony costs'
Many businesses have revealed that they are investing in voice over internet protocol (VoIP) in a bid to counteract the effects of the recession.
Speaking to SearchCIO.com, Tom Gainer, chief information officer, of First Bank Southwest, stated that he implemented VoIP systems in order to increase productivity and make traditional software more efficient.
"We held off until this year for many reasons, but now it's time to install upgrades. I do not like being more than one release behind on these types of platforms," he commented.
Similarly, Ted Maulicci, chief information officer at Tridel Group of Companies, advised that he replaced his old private branch exchange with VoIP in the hope of improving communications in some of the company's more remote sites.
He added that implementing VoIP systems through the main office allowed him to save money on telephony and invest it into better internet connections.
Scott Goodwin, chief executive of voxclever, recently advised that call charges, infrastructure investment and monthly recurring fees can all benefit from the introduction of VoIP technology.
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