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Royal Shakespeare Company invests in IP telephony system
As part of its £113 million redevelopment programme, the Royal Shakespeare Company (RSC) has decided to install a new centralised IP telephony system.
The new voice over internet protocol (VoIP) system will connect all calls between RSC bases in Stratford-upon-Avon and London, computing.co.uk reported.
It is believed that the new VoIP system will be ready by 2010 and should ensure that the RSC's telecoms are completely under the control of the company's IT department. This will help reduce call costs and increase the RSC's commitment to customer service, head of IT Chris O'Brien explained.
"We needed a good communication system with in-built flexibility to support the many people that move around the organisation," he told the site.
"Changing the RCS network to support IP telephony system is expensive but the redevelopment gave us the opportunity because we would have had to make significant changes to the system anyway."
Mr O'Brien said that the old system was not cost effective, as the company had to pay a specialist telecoms engineer whenever the system needed to be changed.
While the RSC officially came into being in 1959, it can trace its roots back to the final decades of the 19th century.
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