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Customer services 'can be improved' by mobile VoIP
Businesses and companies can give better customer services by using mobile Voice over Internet Protocol (VoIP) systems, according to Dimension Data.
Howard Spink, the UK's director for customer interactive solutions at the IT and service provider, said mobile VoIP could extend customer service "beyond the boundaries of the head office or the branch office".
According to Mr Spink, a company that has an Internet Protocol (IP) solution will have an integrated customer services department instead of a separate department.
He added that mobile VoIP technology needed to be combined with other technologies to ensure that customer needs were met.
Research by the industry analysis firm In-Stat showed that by 2013 there will be 278 million registered VoIP users worldwide.
This will generate annual revenues of $32.2 billion (£19.5 billion).
According to the research, Mobile Virtual Network Operators and 3G (3rd Generation) operators that do not have legacy networks use mobile VoIP to make adding voice to data offerings more cost effective.
If you would like more information on 8el's VoIP solution, please call our sales team on 0118 338 3062 or email info@8el.com.
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