8el
8el Services
Home → News → Applied Communications News → VoIP applications need performance management procedures
VoIP applications need proper performance management procedures
VoIP applications need proper performance management procedures
By failing to implement proper performance management procedures, a significant number of businesses are risking losing out on the full benefits of voice over Internet protocol (VoIP) technologies, it has been claimed.
According to new research carried out by analysts at Aberdeen, organisations that do effectively manage their VoIP systems witness, on average, a 93 per cent improvement in the quality of the service they are able to offer their clients and customers.
Furthermore, they are four times more likely to benefit from a reduction in their call failure rate.
The study also found that the sector-leading companies have now enabled 48 per cent of the end-points on their IP telephony, while 39 per cent have achieved this at more than 75 per cent of their end-points.
Commenting on the significance of the findings, Bojan Simich, research analyst at Aberdeen, noted: "Organisations are investing more than a significant amount of resources in rolling out VoIP and these investments have already enabled them to save 21 percent in telecommunications costs and to deploy new functionalities for enterprise-wide collaboration."
He also warned that organisations that fail to manage their VoIP applications adequately are likely to suffer from more down-time and business continuity issues.
About Us