Evolving Communications - 8el delivers mobility integrating call recording functionality
Reading, UK, July 20th, 2007 ---The traditional barriers associated with telephony features are being breached with the continual development of IP based telephony solutions. With corporate grade IP Centrex solutions now a reality through 8el’s Next Generation platform, traditional features associated with a PBX are being made available to users, regardless of a users geographic location.
Telephony has been constrained by ‘boxes on the wall’ for far too long, with business users being tied to PBX functionality only when sat at their desks. IP Centrex allows the seamless mobility of users. A number of legal firms have adopted the 8el CallPort IP Centrex platform that allows users to record calls regardless of physical location.
The caller’s direct extension numbers will follow them whether hot-desking, working from home, over the internet or on their mobile phone. The platform is imbedded into the network, thus a user is able to activate the call recording from any location. The recordings are then instantly available over a secure web interface.
With the increased level of instantaneous communication there is a greater emphasis on the need for the recording of transactions and the advent of IP has made implementing call recording technology dramatically easier for businesses of all sizes. Call recording is now an indispensable tool as it offers a new way to resolve disputes, remain compliant, maintain security and provide improved training materials.
Said Justin Hamilton-Martin, 8el’s Managing Director “The flexibility of IP has allowed 8el to become a market leader in delivering flexible telephony products into UK based corporates. Call recording has been an important part of our customer's solutions for a number of years; we have listened to their needs and developed a service that can match their changes in business practices.”
Product brief
8el’s CallPort VoIP solution offers businesses a flexible audio recording and monitoring platform which can be tailored to suit the businesses requirements; whether it be for training purposes in a call centre or legal grounds at a solicitors firm. The 8el audio recording service can automatically or manually record, store and enable the retrieval of telephony interactions. Months of calls and conferences can be organised and managed through a combination of database driven folder structures and windows media audio (.wma) files.
Post records and media files appear in an 'inbox style' environment where calls can be deleted, streamed or emailed to a user group or individual. Recordings can also be labelled, rated and commented on, in addition to being stored on a specified server for future review. During the storage process, users are able to store interactions at varying levels of quality depending on the nature of the call.
Recordings can be activated based on the origin or destination; on demand in a conference or even an individual extension environment. Recordings can be activated automatically by time of day, day of the week or extension in the NGN environment. Manual activation can be driven via the 8el web portal in a conference, via the 8el NGN soft client (if rights have been granted by the corporate administrator) or via telephone keypad strokes.
A user friendly and effective tool for IT managers, 8el’s recording platform has a flexible search engine to enable the rapid retrieval of archived recordings. Searches can be filtered through use of numerous variables to enable effective use of the data including date, comment, number dialled from and to, the call rating and recording type.
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