8el Customer experience protects ongoing revenues
8el further establish their place within the communications sector through resigning key customers, including Dimensions, Clarke Willmott and SRCL.
The recent resigns worth £860,000 are a sure sign of the continued service and support that each of 8el's customers has received over the duration of their contracts.
Martin Gray, Finance Director at 8el commented: "Value is key to all of our clients and it is heartening to see our internal servicing efforts and the customer perceptions are maintaining their alignment in these tough economic conditions".
8el remains committed to delivering commercial value and innovative technology to retain customers in the long term. By adhering to ITIL standards, the project and support team have managed customer transitions and new product and feature delivery successfully, putting the customer at the heart of all transactions.
A true measure of this achievement is managed through the monthly customer satisfaction results have shown an average monthly score of 4.0 out of a possible 5.0.
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