Our People

Skilled professionals focused on customer excellence

At 8el we are passionate about customer excellence. Our team is committed in providing a high availability service with unprecedented support with all staff being targeted to achieve excellence as one of the key deliverables in 8el’s first class customer service. 

Our success is built on excellence, both in terms of technical solutions and our customer focused culture. The experience and talent of 8el's workforce has established the company's status as a leader in the evolving VoIP and convergence market

8el’s success is built around 5 core values:

• Flexible networks to match your changing business needs
• Dependable support you can rely upon
• Innovative technologies to deliver business benefits
• Knowledgeable team providing a consultative approach
• Passionate about customer experience 

Working practices

The 8el business has been successfully built by understanding the value of key relationships with customers, employees, partners and investors. 8el’s strong reputation in the market is based on delivering a service that puts the customer at the heart of the organisation. As a result, we care passionately about our customers and their communications experience.

Working practices that benefit customers, employees and shareholders

The 8el team...

... gives total commitment to the customer

... understands the reason for doing tasks and the criteria for success

... fixes timescales to complete tasks and meets deadlines

... analyses all available information to make the right decision

... seeks advice when unsure

... is committed to total honesty

... fulfils tasks with enthusiasm and pride

... takes ownership of issues and critiques its performance

... not only corrects problems, but fixes the cause

... strives to achieve excellence

Investors in people

As the business expands, 8el continues to invest in best practices, procedures and processes in order to maintain the high standards to which its customers have become accustomed.

8el was accredited with the Investor in People (IIP) status in 2008, following a detailed assessment. This achievement formally recognises 8el's commitment to excellent training and employee development and looks forward to the bottom-line benefits that improved people-performance delivers.