0118 338 30008el Voice Monitoring
Availability of information has a direct effect on the quality of decisions made by businesses regarding current and future network plans. Restricted visibility of data can result in poor performance, a lack of control and creates potential exposure.
CallWatch Interactive
The CallPort call analysis tool, CallWatch Interactive delivers a depth of information previously unavailable, enabling users to ‘drilldown’ into details such as individual extensions and numbers dialled. The platform can be used to interrogate data in numerous ways, showing a general overview, trend summaries, or the details of individual calls. The reports can then be exported, sorted, filtered or printed as required.
CallWatch Interactive analyses all inbound and outbound calls, providing a centralised alternative to a traditional call logger. This information enables customers to benefit from detailed call analysis of their telephone lines, such as the identification of call patterns and visibility of call anomalies e.g. out of hours calls.
CallWatch Interactive is available on-line 24/7, enabling users to access a range of predetermined reports or create bespoke reports, to get the information they require without having to sift through huge quantities of data. Using the ProClarity powered front end, customers are able to extract detailed data on their voice activity from 8el’s multi-dimensional SQL billing database.
Uses include the ability to identify call trends, judge the success of promotional campaigns or identify areas that require more detailed investigation. Customers can view detailed call analysis of telephone lines, mobile phone usage or costly private and out-of-hours calls with graphical representations of key call trends.
- 24/7 on-line availability
- Range of report templates plus bespoke options
- Ability to drill down into specific DDI activity
- Identify call patterns and allocate telephone resource accordingly
- Budget call spend through report detail
- Ability to review phone process and usage
- Track productivity of employees