8el CallWatch Interactive

CallWatch Interactive analyses all inbound and outbound calls, providing a centralised alternative to a traditional call logger.  This information enables customers to benefit from detailed call analysis of their telephone lines, such as the identification of call patterns and visibility of call anomalies e.g. out of hours calls.

CallWatch Interactive is available on-line 24/7, enabling users to access a range of predetermined reports or create bespoke reports, to get the information they require without having to sift through huge quantities of data. Using the ProClarity powered front end, customers are able to extract detailed data on their voice activity from 8el’s multi-dimensional SQL billing database.

As the CallPort call analysis tool, CallWatch Interactive delivers a depth of information previously unavailable, enabling users to ‘drilldown’ into details such as individual extensions and numbers dialled. The platform can be used to interrogate data in numerous ways, showing a general overview, trend summaries, or the details of individual calls. The reports can then be exported, sorted, filtered or printed as required.

Uses include the ability to identify call trends, judge the success of promotional campaigns or identify areas that require more detailed investigation. Customers can view detailed call analysis of telephone lines, mobile phone usage or costly private and out-of-hours calls with graphical representations of key call trends.