Presence

Presence is a useful feature for the Operator Console users to improve the process of transferring calls, making it quicker and far more intuitive.

The Presence feature of the CallPort Operator Console offers a greater range of status information, making it more comprehensive and drives increased productivity compared to alternative IP Centrex offerings on the market.

By assigning a status of all users in the corporate directory, Presence offers the console user the ability to see the status of all of the employees at a glance; enabling them to handle incoming calls more quickly and effectively.

This enables the operator to more efficiently deal with enquiries - meaning they can field multiple calls at greater speed. i.e. If a user is logged off or on the phone, the operator will be alerted and can take a message before they attempt to transfer calls to them.