0118 338 3000Listen In
As part of the CallPort VoIP solution, 8el offers a Listen In feature, allowing users to listen in and monitor calls locally or remotely via a PSTN number for training purposes as well as to maintain security and compliance.
Listen In enables managers and trainers to listen in on calls, which is highly useful in scenarios such as police observation and training. Clients already using 8el’s Listen In feature include legal firms, market research and call centres. This feature is useful for any company needing to monitor calls, whether on a regular or ad hoc basis.
| Active Directory | Call Conferencing | Call Recording |
| XPad softphone | Listen In | Media Centre |
| Presence | Pull to Ground | Voicemail |
- Unobtrusive– Listen in is purely in one direction only. Users required to listen in on calls are unable to interact in the conversations and have no impact or affect on the call between the intended two parties.
- Wire free – Unlike traditional PBX systems, 8el's CallPort platform does not require a Y cable to achieve Listen In functionality. Instead, a user can dial in to a listen in group from any phone on or off of the CallPort platform achieving a truly mobile Listen In service.
- PIN number security - In order to maintain security, Listen In is restricted with a PIN number. Without the PIN number no calls can be listened to ensuring maximum security is maintained.
- Group control- The Listen In feature is set up and controlled via the CallPort Administration Portal (CAP). The CAP enables Listen In groups to be created comprising of a selected number of extensions (for instance a telemarketing or customer services team). Once a group has been defined, a user simply needs to dial in, select the extension they wish to monitor and enter an access code. They are then able to listen in on calls without the extension being made aware.
- Works in parallel with Call Recording – The 8el CallPort platform is not one component or another. The Listen In feature will work in conjunction with other features such as Call Recording in order to offer a complete solution to the end user.