0118 338 3000CallPort Administration Portal
Administration of users and features are controlled through the centralised, web-based CallPort Administration Portal (CAP). The CAP offers a large amount of flexibility to ensure user functionality and configuration can be managed by the IT team in an easy to administer format. The CAP is used to edit and control the settings for organisations, groups and individual users applied by the 8el network.
The administrator can set up users, assign features plus allocate telephone and extension numbers. This is all achieved through a centralised, secure portal, providing control and management of all sites.
By managing the administration through this approach, the 8el support team can work in tandem with customer IT departments or end users as required.
Typical tasks which can be simply and efficiently handled by use of the CAP are:
- Creating users and organising them into user groups
- Managing call groups and selecting the way in which calls are answered
- Assigning telephone numbers and extensions
- Configuring Call Forwarding options for call groups and individual users
- Editing voicemail boxes for users and call groups
By controlling the IP phones via the CAP, the administrator can make Moves, Adds and Changes (MAC’s) via a web portal, safe in the knowledge that a single configuration change on one platform will invoke changes across the entire organisation.
- Group administration of
- User groups – Groups can be created to mirror the organisations Active Directory structure.
- Number lists – A full list of assigned and yet to be assigned extension numbers and DDI numbers can be viewed from the CAP.
- Call groups – Configuration of hunt groups (members, timers, call forwarding, voicemail notification and retrieval) and listen in groups (extensions, DDI, authorised users).
- Time of Day service – Schedule multiple automatic time of day routing policies and apply to individual call groups.
- Reporting – An intuitive display of call groups offering a graphical view of call treatment overflows.
- Individual administration of
- Call barring – Calls inbound and outbound can be barred and applied to a policy which can be mapped to individual users and groups of users.
- Call Forwarding – Forwarding rules are uniquely configured based on origin (internal, external or prefix match), timeout value, and the forwarding action (call destination/s, run a service, reject or forward to an extension).
- User creation – User profiles are configured directly from the CAP and intuitively enable configuration of all user settings and services including call forwarding, unified communications, conferencing, recording, call pickup and switchboard.
- Hardware creation – The CAP holds a full list of authorised hardware and provides a simple platform for adding new hardware.