0118 338 3000Auto Attendant
Auto Attendant provides typical IVR functionality and helps to increase staff efficiency by routing calls in the most effective manner.
Callers can select call groups or departments using their telephone keypad, whilst also being able to select pre-recorded messages for items such as standard opening hours or emergency announcements.
By directing call traffic straight to the relevant department it relieves the pressure on those who answer all incoming calls.
The Auto Attendant feature is particularly useful for:
- Mid to large organisations that have a significant volume of calls that would benefit from being directed through at a department level.
- Organisations that require an out of hours message.
- Organisations that require the ability to add an emergency message remotely.
| IP Freeport | CallPort Administration Portal |
| Operator Console | Snom IP Phones |
| IP Wireless DECT | Auto Attendant |
- Time of day routing – Calls can be redirected to voicemail or to specific DDI’s, call groups or mobile numbers when the office is closed. If the call redirects to Voicemail an out of hours announcement can be set.
- Emergency announcement and routing - Authorised users can dial in and set an emergency announcement, followed by redirects to Voicemail or alternative numbers, groups or users.
- Day announcement – An announcement can be recorded which is played to callers during opening hours. This announcement will typically introduce the company and then provide further options.
- General announcements – A personalised welcome announcement can be created by either 8el or by the customer. A comfort announcement can be created to cope with extended ringing periods, or for when a caller is put on hold.
- Out of hours - The out of hours announcement will inform callers of opening times and provide the option to leave a message.
- Direct dial to extension - IVR options can be bypassed if a caller knows a particular user's extension or DDI.
- IVR Options - Callers can be routed to up to nine call groups or individual numbers, dependant upon user selection. e.g. “Dial 1 for Marketing, 2 for Technical Support, 3 for Sales or 4 for Finance”.
- Hunt mode - Auto Attendant can be configured to provide basic hunt group functionality with up to nine numbers being called one after another until an answer is received.
- Remote access - Auto Attendant can be accessed by dialing into an allocated DDI number and entering a preset PIN code. This allows configuration changes to be made remotely if required, including activating emergency routing.