0118 338 30008el Hardware Maintenance
As businesses depend more and more on their network for the provision of communication services - data, voice, video - the need for guaranteed network uptime grows, with any downtime costing money and wasting employee resources.
As part of our fully managed network solution, 8el offers a reactive support service, providing a guaranteed fix to incidents of network hardware failure.
Why should I outsource my Network Support?
8el can provide guaranteed fix hardware maintenance, with nationwide coverage and multi-vendor capabilities, reducing downtime to a minimum. This superior level of support is backed up by spares inventory in excess of £4.5m and a two-hour spares delivery guarantee - giving you the confidence that the network will be back up and running in no time.
Our Network Support service is designed to allow businesses - who would typically have their own IT department - to concentrate on their core activity rather than acquiring staff with the relevant maintenance support skills and specialist training requirements to run IT networks.
The 8el Network Support service will give access to specialist engineers - providing expert knowledge as and when you need it.
- Free technical assistance - keeps track of the state of network connections (such as TCP streams, UDP communication) traveling across it. The firewall is programmed to distinguish legitimate packets for different types of connections. Only packets matching a known connection state will be allowed by the firewall; others will be rejected.
- Off site back up configurations - The option for off site back up on existing hardware is available to assist with business continuity and disaster recovery plans.
- Spares included - All hardware is included in the support agreement. The engineer will arrive with the correct spare in order to restore network service in the shortest possible time.
- Access to spares for disaster recovery - 8el has access to a vast stock of spares in order to provide its customers with an extra level of network availability when required.